GSM, UMTS and HSPA Network KPI Training covers all aspects of Key Performance Indicators used in UMTS, eHSPA, HSPA+ and LTE. Key performance indicators (KPIs) in GSM, UMTS, HSPA and LTE are defined through the definition and measurement of key parameters of input and output of internal network system and/or maintenance & operation progress of mobile network operations. Key Performance Indicators are a set of quantifiable measures used in GSM, UMTS, HSPA, and LTE networks to gauge or compare performance in terms of meeting mobile network’s strategic and operational goals. KPIs vary between management, marketing, operations and network engineering people depending on their priorities, perspectives or performance criteria sometimes referred to as “key success indicators (KSI)”. Network professionals including network engineers and network operation will establish their strategic and operational goals and then choose the KPIs which best reflect those goals mapped to main performance indicators. In this course, the participants will learn how to use KPIs and KQIs as the primary metrics to evaluate process performance as indicators of quantitative management, and to measure progress toward your organization goals. According to TMF (TeleManagement Forum) contributions, SLAs (Service Level Agreement) can contribute to determining how customer care is perceived and aiding service providers in attracting customers and maintaining customer loyalty. TONEX UMTS, and HSPA Network KPI Training is designed to provide a strong foundation to deploying relevant and feasible KPIs for 3GPP RAN an Core networks. This workshop is ideal for professionals who optimize 3GPP RAN and Core and professionals who operate Performance Management in RAN/Core.
Understand 3GPP defined and developed KPIs for GSM, UMTS, HSPA/HSPA+ and LTE. Understand the complexities of working with KPIs. Understand how to develop new KPIs based on your objectives and measurable goals. List detailed of relevant 3GPP RAN and core counters and KPIs. Develop a working knowledge of TONEX’s Key Performance Indicators (KPI) Management Framework. Customize and develop KPI templates. Evaluate the performance of the main 3GPP RAN procedures. Develop RAN and core Key Performance Indicators for 3GPP networks.
Engineers and technical managers wishing to consolidate their knowledge in mobile operator’s quality metrics, basically operations staff including: • Engineers who work at the core network part of a mobile operator. • Electronic and mobile commerce engineers. • Engineers involved in the design and implementation of the telecommunication network.
o What are KPIs? o KPI Definitions and Explanations o KPI definitions and templates o TONEX KPI development framework o Benchmark metrics to measure performance o Understand the desired outcome for the function needed o Functions to align with company goals o KPIs versus KQIs o KQIs supporting KPIs o SLAs and performance objectives o SLAs and service or product KQIs o Service KQIs as the key indicators o Service element performance o Implementing SLAs o Measuring and Managing mobile services o Creating an SLA for GSM UMTS, HSPA or LTE o Format and structure of the SLA o Manage Key Performance Indicators
o 3GPP KPI Requirements for GSM, UMTS, HSPA and LTE o 3GPP defined KPI categories o KPI Classification o High level overview of 3GPP defined KPIs o KPI Category “Accessibility” use cases E-RAB Accessibility Business level requirements Specification level requirements KPI Category “Retainability” use cases o E-RAB Retainability o Business level requirements o Specification level requirements o KPI Category “Integrity” use cases E-UTRAN IP Throughput Business level requirements Specification level requirements o E-UTRAN IP Latency use cases Business level requirements Specification level requirements KPI Category “Availability” use cases o E-UTRAN Cell Availability o Business level requirements o Specification level requirements o KPI Category “Mobility” use cases E-UTRAN Mobility Business level requirements Specification level requirements
o Accessibility KPI Development o RAB Establishment Success Rate o RAB Establishment Success Rate for Speech o RAB Establishment Success Rate for Videotelephony o RRC Connection Establishment Success Rate o UTRAN Service Access Success Rate o GERAN Service Access Success Rate for CS Domain o GSM PDP Context Activation Success Rate o UMTS PDP Context Activation Success Rate o UMTS Switched Call Success Rate o Retainability KPI o RAB Abnormal Release Rate o GERAN Service Abnormal Release Rate o Combined Call Drop Ratio o Mobility KPI Development o Soft Handover Success Rate o Outgoing Intra-system Hard Handover Success Rate o Outgoing Inter RAT Handover Success Rate for CS Domain o Outgoing Inter RAT Handover Success Rate for PS Domain o Handover Success Rate (BSC and Cell) o Percentage of Established RABs, CS Speech o Percentage of Established RABs, CS kbps (Videotelephony) o Percentage of Established RABs, TotalPS o Availability KPI Development o UTRAN Cell Availability o Percentage of Established RABs
o Available RAN key performance indicators o Available Key Performance Indicators per Formula o Radio Network KPI o Quality of Service in 3GPP networks o RAN Performance Observability Model o Key Performance Indicators (KPI) o Quality KPIs o Accessibility o Retainability o Call Completion Success Rate (CCSR) o Integrity o System Utilization o Mobility o Availability o Channel element utilization report in OSS o Formulas for Channel Element Utilization DL o Formulas for Channel Element Utilization UL o Channel element blocking report in OSS o Formulas for RRC blocking due to lack of channel elements o Formulas for RAB blocking due to lack of channel elements
o Coverage Analysis o Accessibility KPI Analysis o Handover KPIs/counters o Handover execution success and failure scenario o Inter-RAT Handover o Inter-RAT handover message flow and related KPIs/generic counters o Connection Drop Analysis o DL Data Traffic Performance o UL Data Traffic Performance o Idle Mode Performance o Mapping Link Gain to Network Capacity Gain o Link Performance Enhancements in GPRS and EDGE o Control Channels Performance and Dimensioning o Signaling Capacity o Interference between GERAN and UMTS/HSPA/HSPA+ Cellular Radio o The Interference from WCDMA to GSM
o Capacity Areas and Cell Resource measurements o Distinguish the different Capacity areas in UTRAN o Working with different option to solve any capacity constraints o Paging and RRC Connection o Phases, counters and related KPIs defined for Paging procedure and the RRC Connection o Inter-working between Load Control, Admission Control and Packet Scheduler o Detailed signaling for RRC setup and lifetime, including capacity allocation, positive and negative counters, reason behind negative counters o Investigations by using Iub, RRC and Traffic measurements and the related KPIs o RAB measurements and KPIs o Phases, counters and related KPIs defined for the Radio Access Bearer o Signaling for RAB setup and lifetime, including capacity allocation, positive and negative counters, reason behind Negative counters o Investigations by using Iub, RRC and Traffic measurements and the related KPIs o HSPA and Packet Call Measurements o Supported measurement areas to analyze HSPA performance o Explain the meaning of throughput in respect to OSI layer model o reflect the most frequently used HSPA KPIs in NSN projects o Signaling procedures to set-up HSPA call o HSPA usage and allocations in a network o Packet Call Measurement implemented in UTRAN o PS call measurements and KPIs o New counters for Packet Call measurement o Separate Packet Call KPI available for Rel DCH allocations, HSDPA/DCH allocations and HSPA allocations o Mobility measurements and KPIs o Different handover types in WCDMA o Soft Handover procedure phases and related KPIs o KPI for measuring time-in-SHO o Signaling procedure implemented for GBR and non-GBR services, ISHO and IFHO o KPIs available to evaluate the different phases of HO o KPIs for update static neighbor list o Radio Connection Performance Measurements o Supported measurement types for Layer RLC
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